Refund & Returns Policy

At AsraSecret, we aim to ensure customer satisfaction while complying with EU Consumer Protection laws. This Refund & Returns Policy explains your rights and our procedures for returns and refunds.

1. Right of Withdrawal (EU Customers)

Under EU Consumer Law, customers have the right to withdraw from a purchase within 14 days of receiving their order without providing a reason.

To exercise this right, you must notify us via email at support@asrasecrets.com within 14 days of delivery.

2. Return Conditions

To be eligible for a return:

• The product must be unused
• The product must be unopened and sealed
• The original packaging must be intact
• Proof of purchase must be provided

3. Non-Returnable Items

• Opened or used skincare products
• Used beauty tools
• Gift cards
• Promotional or free items

4. Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a tracked shipping service.

5. Refund Process

Once we receive and inspect the returned product:

• You will receive confirmation via email
• Refunds are processed within 7–10 business days
• Refunds are issued to the original payment method

Original shipping costs may be non-refundable unless required by law.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

• Contact us within 48 hours of delivery
• Provide clear photo evidence
• Include your order number

We will investigate and provide a replacement or refund where applicable.

7. Contact Information

For return requests or refund inquiries:

AsraSecret – Beauty & Skincare Online Store
Oudemansstraat 72
1504 KP Zaandam
Netherlands

Email: support@asrasecrets.com